FAQ

To serve you better, we've assembled a list of our customers' most frequently asked questions. If you don't find your answer here, feel free to contact us.

Why is my water bill so high?

Recognize that the billing covers a three-month period.  Check to make sure your sprinklers are in good working order -- no broken sprinkler heads or double watering cycles.  Do you have a running toilet or dripping faucet?  Contact our office if you still have concerns.

How does a share of company stock work?

Each meter connection requires one share of company stock.  For each share owned the customer receives 60,000 gallons of free water per year. 

The free water is allocated each quarter:  10,000 gallons  for October through December; 10,000 gallons for January through March; 20,000 gallons for April through June; and 20,000 gallons for July through September.  Additional water used is billed at current rates as follows: 

$1.24 per 1,000 gallons for the first 60,000 gallons

$1.51 per 1,000 gallons for the next 60,000 gallons

$1.86 per 1,000 gallons for the next 60,000 gallons

$2.13 per 1,000 gallons for everything over 180,000 gallons

 

What do I do if I am experiencing low pressure?

Check your meter and the surrounding area for possible leaks.  Check whether your pressure reducing valve is stuck, malfunctioning or needs adjustment.  If problem still persists, call our office and report low pressure for your area.

Why is my water discolored?

A repair could have been completed recently allowing air to enter the line, causing the milky look.  Following repairs the water can also be a slightly brownish color.  To resolve the issue, turn on the cold water in your bathtub.  Let the water run to draw through any residue that might have been dislodged during the repair.  Do not run the hot water as it can draw the residue into your water heater.  Also do not run taps on sinks where there is a strainer, as it will clog them up.  Call our office if the situation persits.

What chemicals does our utility district add to the water?

Only chemicals that are approved by the National Safety Foundation for treatment of drinking water.

My water tastes, looks and smells funny. Is it safe to drink?

All public water systems are required to maintain a minimum chlorine level of 0.2 mg/L (tested at the end of each line) by state law. Systems that use chloramine as a disinfectant must maintain a level of 0.5 mg/L by state law. Our disinfectant levels are tested daily to ensure safety.

Why does debris come out of the faucet when running hot water?

Most likely your water heater needs to be flushed. CAUTION: Most manufacturers recommend hiring a professional to flush your water heater. If you plan on doing this yourself, read the owner's manual to ensure safety and avoid damaging the water heater.

Why do I have a previous balance when I know I sent in my payment?

We may have received it after the due date or we may not have received it at all. Check your Xpress Bill Pay account if you have auto-pay and make sure your method of payment is still valid.  If you still have issues, please contact us.